Sure is a lot of legwork and hoops that they are making you jump through to make them follow their own guidelines and regulate themselves. This strikes me as being about as effective as the police internal investigation into the Ian Tomlinson case. Great job on following through with all of this. Reply
G'day Zeno, You asked for 'the complaints process' but I think what you wanted was the normal procedure described in 'in line with our normal procedure' that they used to justify asking for copies of whole web pages. I'm amused that they are going in circles – you send the detailed claims, and presumably page locations. They ask for the full web pages, you sent them and they ask for the detailed claims!.In part, I don't think they're coping with your level of thoroughness – complaining about something and identifying each of 195 pages on which it occurs, for example. It will be hard work, and you'll probably end up swearing 254 individual witness statements, but I think it is worth doing. It certainly shows that the GCC does not seem to have actually kept its registered chiropractors following its rules. Reply